Business process outsourcing industry (BPO) is often divided into two categories: back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.
The business process outsourcing industry in India refers to the Services Outsourcing Industry in India, catering mainly to Western operations of MNCs (Multinational Corporations).
According to Nasscom, the Indian IT-BPO industry (including domestic market) recorded an overall growth of 28 per cent (currency adjusted), clocking revenues of $52 billion in FY07-08 up from $39.6 billion in FY06-07.
2. WNS Global
3. IBM Daksh
4. Aditya Birla Minacs Worldwide
5. TCS BPO
6. Wipro BPO
7. First Source
8. Infosys BPO
9. HCL BPO
10. EXL Service Holdings
it is absoloutely correct that BPO companies provide 2 types of processes such as backoffice work and calling work.Calling part is again devided in 2 parts inbound and outbound. There are diifrent inbound and outbound processes available.My concern is there are very few companies who provides all these facilities.
Ex- http://www.cleaveglobal.com. This BPO company provides all the processes and it is best in the industry.
http://www.cleaveglobal.com is listed amongst the top 10 BPO companies in india.