Tag Archives: india research

IBM’s Audio Masking Technology To Protect Call Center Recordings

World’s First Intelligent Audio Masking System is developed at IBM’s India Research Laboratory (IRL) which will automatically detect and masks sensitive information in audio recordings.

The technology is expected to be useful for call center operations which record conversations between call center staff and customers for a number of reasons, including monitoring of service quality.

IBM scientists create “stochastic optimization model” to help manage natural disasters

IBM scientists have created specialized math algorithms to help model and manage natural disasters: wildfires, floods, diseases and more.

IBM’s “stochastic optimization model” was developed by IBM math scientists from IBM Research Labs in New York and India working with business experts from IBM’s Global Business Services and directly with clients to arm government bodies, relief agencies and companies with tools for strategic planning for more effective allocation of resources for natural disaster management and mitigation.